Investigate

The investigateReasons object within recommendedActions indicates the data elements you should consider investigating. Investigate means that the provider data element is likely to need an update or a suppression, but that you should verify the information independently before doing so.

For example, the following investigateReasons object indicates you should consider investigating the Provider’s Specialty Codes:

"investigateReasons": [ 
   "SpecialtyCodes" 
 ] 

An examination of the corresponding specialtyCodes data element for the Provider reveals why the recommended action is Investigate: Quest determined that the value is Invalid, based on data found at BdxGTruth. For example:

"specialtyCodes": { 
   "sourceValue": "207W00000X", 
   "standardizedValue": null, 
   "verifiedValues": [ 
      { 
         "value": "207W00000X", 
         "outcome": "Invalid", 
         "source": "BdxTruth", 
         "date": "2022-07-15T18:26:30.672Z" 
      } 
   ] 
}